Medical Case Management

The goal for Medical Case Management is to identify areas of patient need and through a system of referrals, link patients to the resources or services required. Our experienced Medical Case Managers provide access for our patients to essential medical care, medication and support services (such as mental health, substance abuse treatment, housing, transportation, and legal services). Eligibility requirements may apply and waiting lists are possible.

During the assessment, the Medical Case Manager will work with the patient to develop an individualized service care plan and track the patient’s progress toward meeting established goals.


Self Managed Patient

Patients can be assessed as self managed by their Medical Case Managers. These patients do not have critical needs and can address issues themselves with minimal help. If a Self Managed patient has a concern they can contact the resource line.

Duluth Resource Line: 678-990-6413.

Decatur Resource Line:  404-977-5139

The resource line which is checked 3 x a day – Monday through Friday


Patient Navigator

The Patient Navigator  assists patients with information and education regarding access to healthcare and the patient resources that are available. The Patient Navigator can provide regular contact with newly diagnosed patients through the initial medical service enrollment period and can offer emotional support and make referrals if needed, to support groups and workshops.

If you have questions or would like to schedule an appointment with the agency’s Patient Navigator, please call 678-990-6440.

Your Responsibilities as a Positive Impact Health Center Patient

  • Provide verification of HIV status – antibody test only one time
  • Provide Verification of Income every six months
  • Provide Proof of residency every six months
  • Call to cancel appointments 24 hrs in advance


Additional Related Services

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