Your Patient rights
Patient Rights and Responsibilities
Positive Impact Health Centers recognize that you are an individual with unique needs. We want to provide you the patient-centered comprehensive and quality care.
As a patient of Positive Impact Health Centers, you have the right:
- To be treated with respect and dignity.
- To have your health and safety protected while receiving services on-site.
- To know the names and professional status of the people serving you.
- To consent to or refuse care and/or treatment.
- To prompt and confidential services in the least restrictive environment available.
- To receive treatment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression or disability.
- To take part in planning your own treatment, to receive education and counseling about your treatment and to know the benefits, risks/and or side effects of all medications and treatment alternatives.
- To know the cost of your treatment and your responsibility for payment.
- To be free of restraints or seclusion.
- To be free of mental, physical, sexual or verbal abuse and free of neglect or exploitation.
- To pursue employment, education or religious expression.
- To participate in social, religious and community activities.
- To access free interpretation services as needed.
- To consult your own physician or attorney.
- To review your medical records with a clinician.
- To file a grievance and be to be free from discrimination and retaliation due to any complaints made.
- To receive a separate Notice of Privacy Practices about confidentiality of your Protected Health Information.
- To request or refuse release of your medical records in accordance with legal guidelines.
As a patient of Positive Impact Health Centers, you have the responsibility:
- To treat personnel and other patients with dignity and respect.
- To seek medical attention promptly.
- To be honest about your medical history.
- To ask about anything you do not understand.
- To follow health advice and instruction and to strive to maintain a healthy lifestyle.
- To report any significant changes in symptoms or failure to improve.
- To respect PIHC policies.
- To keep appointments or cancel in advance within 24 hours.
- To actively participate in maintaining eligibility for various benefits.
- To seek non-emergency care during regular hours.
- To provide useful feedback about services and policies.
- To make arrangements to pay any fees charged to you.
- To inform staff of changes in your contact information as soon as they occur.
You are encouraged to ask questions about your services and your rights. You may talk with anyone on the staff or contact Heather Wademan, Quality and Compliance Manger at 404.977.5180/ Grievances@pihcga.org. You may also talk to someone outside PIHC by contacting:
DBHDD Region 3
Office of External Affairs
2 Peachtree Street 24th Floor
Atlanta GA 30303
Department of Community Health
Div of Healthcare Facility Regulation
2 Peachtree Street 31st Floor
Atlanta GA 30303
Georgia Advocacy Office
150 Ponce de Leon Ave Ste 430
Decatur GA 30030
Governor’s Office of Disability Services
270 Washington Street Ste 8087
Atlanta GA 30334